The company EM Brno Ltd. realizes its annual company assessment from the customer’s point of view.

The assessment is performed always at the beginning of next year. The company EM Brno Ltd. chooses basic domestic and foreign customers with volume of delivered goods amounting at least 35% of production turnover.

Assessment questionnaire:

Assessment items		Note mi
		1	2	3	4	5
1	Technical level
2	Availability of design modifications on request
3	Technical help, consulting, offers
4	Development feasibility
5	Availability of information, catalogues, internet
6	Keeping delivery terms
7	Price stability
8	Product quality stability
9	Complaints management
10	Availability of spare parts
Customer’s satisfaction rate  (m) (average note)

Satisfaction rate (m):    <1,0 – 1,5> excellent
                                  <1,5 – 2,5> very good
                                  <2,5 – 3,5> good
                                  <3,5 – 4,5> fair

                                  <4,5 a více> failed

The completed questionnaire is used for several reasons. The customer may express his satisfaction with the company in this way and then the company takes necessary improvement measures.

The company assessment since 2003 up to present